Loans Department to Remain Open, Sales Department will be Temporarily Closed from March 25, 2020.
Dear Valued Customers,
As you know, the conditions surrounding the COVID-19 (Coronavirus) pandemic are rapidly changing. We have made the difficult decision to temporarily close our Sales Department until further notice. Repair and Layaway pickups will still be available should you require it.
We understand that many people may require our help during these uncertain times. As such, we are committed to doing our best to support you. Our Loans Department will remain open at our regular hours of Monday to Saturday from 9 am to 5 pm.
We will continue to monitor the situation closely and we would like to assure you that we are following the latest guidance from local, provincial and federal health authorities. If you have any questions or concerns about the temporary-closure or you need to speak to us regarding the status of your loan, please call us at 604-526-PAWN (7296).
We will continue to post updates as necessary on our website and social media. On behalf of the RCJ family, our hearts go out to all those impacted both directly and indirectly by the COVID-19 virus. Stay safe and well.
UPDATE: March 21, 2020
To our valued customers:
In the past few days we have received several calls and messages regarding loans. I would like to assure you that we are trying our best to help during these uncertain and difficult times. Our staff is committed to helping you at great personal risk. Many people need our aid as a stopgap until they can get government assistance. We are here for you and anyone that needs assistance.
If you are having trouble making payments on your loan, we are willing to help on a case by case situation. We ask that you call us and ask to speak to either Jamieson, our Loans Manager, or myself to make special arrangements. We too are a small business affected by the impact of COVID-19 and we appreciate your patience and understanding with us at this time.
As a reminder, we are continuing to stay open during our regular hours. Social distancing is mandatory, and we are now limiting the number of customers that can be in the store at any given time. We are constantly cleaning exposed surfaces as your safety is paramount. Finally, I want to thank our loyal customers for respecting our staff and their safety.
WE ARE OPEN FOR BUSINESS!
To our valued customers,
I would like to update you on our efforts to continue to serve you and protect the health and safety of our employees and clients. Like you, we are monitoring the rapidly evolving situation around the COVID-19 disease and I want to assure you that we are following the guidance of the health authorities.
Social distancing is now mandatory in our store. We have provided distance markers in the event of any line ups.
Our store has increased and enhanced our cleaning procedures. You can expect to see us cleaning immediately after serving each customer and all jewellery is cleaned after any showing or handling.
Our staff have been directed to wear gloves and to steam any jewellery that is being taken in for repair.
These are all small but important steps and while we continue to look for vulnerable areas no safeguards will work without your cooperation.
Please do not enter our store if you:
- Display any symptoms of illness including fever, cough, sore throat, runny nose, or difficulty breathing.
- Have been in contact with someone confirmed or suspected to have COVID-19 .
- Have travelled outside of Canada in the last 14 days .
- Have been in close contact with someone who has travelled outside of the country in the last 14 days and has any of the above symptoms .
If you need to renew a loan please consider using eTransfer.
Our plan is to remain open for business throughout this pandemic. Should things change we do not want you to worry about items you have in for repair or as collateral for a loan. Your items will still be safe in our care.
As already stated; we are open for business. In the unlikely occurrence that this changes we will notify you on our website and social media.
We appreciate your continued support and hope that you and your loved ones will remain safe during these difficult times.