We provide the following services to our customers:

  • Interest-free lay-away plan
    • See an item you’d like? We can save it for you with our convenient 3 month interest-free lay-away plan.The details:
      • we require a minimum 20% down payment
      • the balance is divided into 3 equal payments due monthly
      • pick up your item after the final payment

      Note: some items are cash and carry, and not available for layaway. Please inquire in store.


  • iSwirl cashback and charity donation
    • We are an iSwirl vendor and offer cashback with The Gratitude Card. Come in and pick yours up to start earning cashback and a donation to your favourite charity at over 350 stores.
  • Jewellery trade in
    • Our trade in policy allows you to use your previous jewellery purchases towards a new purchase.All estate jewellery purchased at Royal City Jewellers within 5 years and in good condition with original receipt can be traded in for the full purchase price towards another item of jewellery. The item must be priced at least 20% more than the item being traded in.Jewellery purchased elsewhere may also be traded in. Please see in store for details.
  • Jewellery Repairs
    • Is your jewellery in need of a fix? We can help! Our goldsmiths are on premises everyday.
  • Custom jewellery
    • Our Master Goldsmith is here to help make your dream into a reality. Bring in your sketches and inspiration and your piece will be designed, created, and yours to wear.
  • Watches
    • we can change your battery for you, generally while you wait or next day, if we are busy.
    • we can also alter the size of your bracelet, generally in store
    • For more in depth repairs we can send out to a watch maker
  • Product warranty
    • We offer warranties on our products. Most warranty work is done by our in-store full time technician.
  • Complimentary ring sizing, jewellery cleaning, and gift wrapping with purchase.


Your estate jewellery will appraise for at least double our price (up to $3,000) or your money back. Estate jewellery priced over $3,000 will appraise for 175% of our price.